Healthcare
Reception breathes again, and health data stays out of it
Appointment requests, cancellations, certificates, insurance, invoices, practical questions: reception gets it all by email. The admin moves forward on its own, and anything about patients’ health is filtered out and left to the care team.
Today
Reception juggles the phone and the inbox
- Appointment requests and cancellations piling up during consultations.
- Practical questions that come back every day: opening hours, access, what to bring.
- Administrative documents to file: certificates, insurance, supplier invoices.
With Loop & Roll
Administrative processes that move forward on their own
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Every request in the right place
Appointment, cancellation, practical question, supplier: each email is sorted, and any message about health is set aside for a clinician.
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Health data filtered out
Symptoms, treatments, results: this information is neither read by the AI nor copied into a tool. It stays in the mailbox, for a clinician.
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Appointments proposed
Free slots are read from your calendar and placed in a reply that reception reviews and sends.
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Reminders and follow-ups
A reminder the day before, a missing administrative document: the message is ready, as a draft at first.
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Administrative tables up to date
Requests, cancellations and administrative documents are added to a shared table, without retyping.
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Practical replies prepared
Opening hours, access, documents to bring: the reply is written in your tone, and reception approves.
A concrete example
An appointment request arrives during consultations
Between two patients, the receptionist finds the reply ready, with three free slots.
- Request received new patient
- Content filtered no health data
- Calendar read 3 free slots
- Passed to reception Lyon practice
- Reply ready to approve
How we go about it
We find where the time goes, then we automate it.
The same method in every company: an AI audit to measure, workflows that run, the time saved shown every month. The first audit is free.
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Product 1 · Identify
The AI audit First audit free
An interview agent talks with each team, by voice or on screen, for about half an hour. It analyses their emails. A senior consultant completes it when needed.
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Product 2 · Automate
The Loop & Roll platform
Each opportunity you keep becomes a workflow that runs. It reads emails, extracts what matters, keys it into your tools and prepares replies as drafts.
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Then · Measure and extend
The time saved, every month
A dashboard for you and your teams shows the time saved each month. Every six months, a new audit finds the next automations, or fixes and improves the ones in place.
We do not replace anyone
For the whole practice or centre
We take away the tedious tasks so that your teams can make the most of their skills.
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Reception
Fewer emails to sort, replies ready to review. More time to welcome patients.
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Clinicians
Messages about health reach them separately, without going through the AI.
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Management
A view of requests received and response times, without any health data.
Workflow library
Workflows from our library for this
Ready-made examples from our business library. Yours start from them, or are built to measure when they do not exist yet.
- Triage and filing Official Triage appointment mail without reading health data For a practice or clinic front desk: emails are sorted into appointment requests, cancellations and administrative questions. The AI only lo... OpenAI Slack
- Follow-ups and reminders Official Remind clients of tomorrow’s Calendly appointments Every hour, looks for Calendly appointments starting in 24 to 25 hours, fetches each invitee and sends a short factual reminder with the tim... Calendly OpenAI
- Replies and drafts Official Confirm appointments and answer cancellations Reads Calendly (or any agenda) notification emails. A new booking gets a confirmation draft reminding the details to the invitee; a cancella... OpenAI
Integrations
Works with your tools
Healthcare
Your questions
Where do we start?
With a free audit. An interview agent talks with each team for about half an hour, by voice or on screen, and analyses their emails with their consent. You get the opportunities ranked by gain and effort, in hours and euros. You choose, a first prototype runs, and you approve it before it goes live.
Does the AI read patients’ health data?
No. Health information is filtered out on arrival: it is neither sent to the AI nor copied into a tool. Only the admin is automated.
Do messages go to patients on their own?
Nothing goes out without approval until you decide otherwise. At first everything is a draft, and a kill switch stops everything in one click.
Where does our data go?
Your data stays with you, with the AI of your choice, including AI hosted in France. Every action is logged, and retention periods are set with you.
How many emails does your reception sort every day?
We start with a free audit of your admin, without health data: what can move forward on its own, and the time it gives back. Book a demo.