Replies to customers
Every customer gets a reply, prepared in your tone and reviewed by your team
Order tracking, complaints, a question about a contract, an appointment request: the same questions come back every day. The request is understood, the customer’s history found, and the reply is ready. Your team reviews, adjusts and sends.
Today
The same replies, written again and again
- Customers waiting for an answer because the team is swamped.
- Different answers to the same question depending on who replies.
- The customer’s history to look up in several tools before replying.
With Loop & Roll
What moves forward on its own, from request to reply
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Every request understood
Tracking, complaint, question, appointment: the request is recognised, in its language and with its urgency.
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The history found
Order, contract, previous exchanges: what you need to know about the customer is attached to the request.
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The reply prepared
Written in your tone, from your templates and your answer base. Always a draft at first.
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Reviewed before it goes
Your team approves in one click, edits or discards. You decide what may go out on its own, and when.
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Sensitive cases set apart
An unhappy customer, a rising tone, a legal issue: the request goes to the manager.
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Response times measured
The dashboard shows the requests handled, the response times and the time saved.
A concrete example
An unhappy customer writes on a Sunday
On Monday morning, Nadia finds the reply ready, with the order history, and sends it in two minutes.
- Complaint received parcel damaged
- Order found photos and history attached
- High priority loyal customer
- Assigned to Nadia customer service
- Reply drafted replacement offered
How we go about it
We find where the time goes, then we automate it.
The same method in every company: an AI audit to measure, workflows that run, the time saved shown every month. The first audit is free.
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Product 1 · Identify
The AI audit First audit free
An interview agent talks with each team, by voice or on screen, for about half an hour. It analyses their emails. A senior consultant completes it when needed.
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Product 2 · Automate
The Loop & Roll platform
Each opportunity you keep becomes a workflow that runs. It reads emails, extracts what matters, keys it into your tools and prepares replies as drafts.
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Then · Measure and extend
The time saved, every month
A dashboard for you and your teams shows the time saved each month. Every six months, a new audit finds the next automations, or fixes and improves the ones in place.
We do not replace anyone
For the whole team
We take away the tedious tasks so that your teams can make the most of their skills.
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Customer service
Replies ready to review and the history at hand. Time goes to the cases that need listening.
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Sales and sales admin
Fewer tracking questions to handle, more time for the customers who matter.
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Management
Response times measured, and customers who wait less.
Workflow library
Workflows from our library for this
Ready-made examples from our business library. Yours start from them, or are built to measure when they do not exist yet.
- Notifications Official Weekly support digest on Teams Every Monday morning, the rows added to your Support table during the week are read, an AI model writes a short digest (volumes, recurring t... Microsoft Teams Tables OpenAI
- Notifications Official Alert when a VIP client email is still unanswered after 4 h When a message arrives from an address listed in your VIP table (column Email), waits 4 hours. If someone in the team replied in the thread,... Slack Tables
- Notifications Official Urgent emails: alert the team on Slack An AI model reads each incoming email and decides whether it is urgent (an outage, a complaint, a deadline today). Urgent ones trigger a Sla... Slack OpenAI
- Follow-ups and reminders Official Satisfaction survey 30 days after a ticket is closed Reads the “ticket solved” notifications of your helpdesk, waits 30 days, skips customers listed as opted out in your Table (column email), a... Google Sheets OpenAI Tables
- Replies and drafts Official Acknowledge requests with a ticket number Builds a ticket reference from the reception date and the sender, then has the AI write a short, neutral acknowledgement quoting it and prom... OpenAI Tables
- Triage and filing Official Route support emails to tech, billing or sales Each customer email is read by the AI and filed in the folder of the right team: technical, billing or sales. Technical issues also raise a... OpenAI Slack
Integrations
Works with your tools
Replies to customers
Your questions
Where do we start?
With a free audit. An interview agent talks with each team for about half an hour, by voice or on screen, and analyses their emails with their consent. You get the opportunities ranked by gain and effort, in hours and euros. You choose, a first prototype runs, and you approve it before it goes live.
Do replies go out without review?
Nothing goes out without approval until you decide otherwise. Later you can let simple replies go out on their own, such as an acknowledgement.
Do the replies sound like our emails?
Yes. They draw on your templates, your answer base and your past exchanges, and your team adjusts them.
Do you replace our customer service?
No. We take away the repetitive tasks so your team can do its job at its best: listening, advising, solving the difficult cases.
How many times a day does your team write the same reply?
We start with a free audit of your customer requests: which ones come back, and what can be prepared for your team. Book a demo.