Satisfaction survey 30 days after a ticket is closed
Reads the “ticket solved” notifications of your helpdesk, waits 30 days, skips customers listed as opted out in your Table (column email), and drafts a three-question survey email. Each survey is logged in a Google Sheet. Nothing is sent without your review.
- By
- Loop & Roll team · Official
- Copied
- 0 times
- Steps
- 8
- Version
- 1 · 18 October 2026
- Requires
- Loop & Roll 1.0.0 or later
Workflow graph
How it works
-
1
Ticket solved notification
trigger.email -
2
Read the ticket
ai.extract -
3
Wait 30 days
flow.wait -
4
Opted out?
table.find -
5
Write the survey
ai.compose -
6
Save the survey as a draft
mail.send -
7
Log the survey
google_sheets.append -
8
Customer opted out
flow.stop
What you will fill in after import
Nothing personal travels with a template: connections, mailboxes, tables and recipients are left blank for you to pick in your instance.
- Tables to choose
- Opted out? · table
- Mailboxes to choose
- Save the survey as a draft · mailbox
- Connections to choose
- Log the survey · credential (gmail_oauth) OpenAI · connection (llm_provider)
- Folders, calendars and other resources to choose
- Log the survey · spreadsheet
See also
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