Draft support replies from your FAQ table
Identifies the topic of each support request, looks it up in a Table of answers (columns keywords, answer), then drafts a reply that sticks to those answers. Without a match, it only drafts a holding reply. Nothing is sent: you review every draft.
- By
- Loop & Roll team · Official
- Copied
- 0 times
- Steps
- 8
- Version
- 1 · 18 October 2026
- Requires
- Loop & Roll 1.0.0 or later
Workflow graph
How it works
-
1
Support request received
trigger.email -
2
Identify the topic
ai.extract -
3
Look up the FAQ
table.list -
4
Any FAQ entry?
flow.if -
5
Draft the answer
ai.compose -
6
Draft a holding reply
ai.compose -
7
Save the FAQ reply as a draft
mail.send -
8
Save the holding reply as a draft
mail.send
What you will fill in after import
Nothing personal travels with a template: connections, mailboxes, tables and recipients are left blank for you to pick in your instance.
- Tables to choose
- Look up the FAQ · table
- Mailboxes to choose
- Save the FAQ reply as a draft · mailbox Save the holding reply as a draft · mailbox
- Connections to choose
- OpenAI · connection (llm_provider)
See also
More in Replies and drafts
- Replies and drafts Official Acknowledge requests with a ticket number Builds a ticket reference from the reception date and the sender, then has the AI write a short, neutral acknowledgement quoting it and prom... OpenAI Tables
- Replies and drafts Official Cautious replies to supplier payment requests When a supplier chases a payment, the AI drafts a courteous reply that says the invoice is being checked, asks for the invoice number and pu... OpenAI Slack
- Replies and drafts Official Smart out-of-office that routes by urgency During your leave, urgent emails are flagged and announced to your backup, while the sender receives a tailored reply naming the return date... OpenAI Slack