Acknowledge requests with a ticket number
Builds a ticket reference from the reception date and the sender, then has the AI write a short, neutral acknowledgement quoting it and promising nothing about the outcome. Sent straight away so customers know they were heard; the reference is also logged in the Table.
- By
- Loop & Roll team · Official
- Copied
- 0 times
- Steps
- 5
- Version
- 1 · 18 October 2026
- Requires
- Loop & Roll 1.0.0 or later
Workflow graph
How it works
-
1
Request received
trigger.email -
2
Build the ticket reference
data.transform -
3
Log the ticket
table.insert -
4
Write the acknowledgement
ai.compose -
5
Send the acknowledgement
mail.send
What you will fill in after import
Nothing personal travels with a template: connections, mailboxes, tables and recipients are left blank for you to pick in your instance.
- Tables to choose
- Log the ticket · table
- Mailboxes to choose
- Send the acknowledgement · mailbox
- Connections to choose
- OpenAI · connection (llm_provider)
See also
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