Reply to order status and return requests
Finds the order mentioned in the email in a Table (columns order, status, carrier, tracking, ordered_on), then drafts a reply with the real status, or a return procedure when asked. If the order is unknown, it asks for the number. Drafts only.
- By
- Loop & Roll team · Official
- Copied
- 0 times
- Steps
- 7
- Version
- 1 · 18 October 2026
- Requires
- Loop & Roll 1.0.0 or later
Workflow graph
How it works
-
1
Order question received
trigger.email -
2
Read the order and the intent
ai.extract -
3
Find the order
table.find -
4
Draft the status reply
ai.compose -
5
Ask for the order number
ai.compose -
6
Save the status reply as a draft
mail.send -
7
Save the question as a draft
mail.send
What you will fill in after import
Nothing personal travels with a template: connections, mailboxes, tables and recipients are left blank for you to pick in your instance.
- Tables to choose
- Find the order · table
- Mailboxes to choose
- Save the status reply as a draft · mailbox Save the question as a draft · mailbox
- Connections to choose
- OpenAI · connection (llm_provider)
See also
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