Empathetic complaint replies, approved by a manager
Spots complaints, summarises the grievance for the manager, then drafts an empathetic reply that acknowledges the problem without admitting liability or promising compensation. The reply is only saved once a manager approves; if rejected, nothing leaves.
- By
- Loop & Roll team · Official
- Copied
- 0 times
- Steps
- 6
- Version
- 1 · 18 October 2026
- Requires
- Loop & Roll 1.0.0 or later
Workflow graph
How it works
-
1
Email received
trigger.email -
2
Detect complaints
ai.categorize -
3
Summarise the grievance
ai.summarize -
4
Draft an empathetic reply
ai.compose -
5
Manager approval
flow.approval -
6
Save the approved reply as a draft
mail.send
What you will fill in after import
Nothing personal travels with a template: connections, mailboxes, tables and recipients are left blank for you to pick in your instance.
- Mailboxes to choose
- Save the approved reply as a draft · mailbox
- Connections to choose
- OpenAI · connection (llm_provider)
See also
More in Replies and drafts
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